BPO Non Voice Jobs in Bangalore - Black And White Business Solutions

BPO Non Voice

Black And White Business Solutions

0 to 3 Years

Not disclosed

Expired

Posted: 31 Jul 21

Job Description

Dear Candidate, Greeting from Black and White Business Solutions Pvt Ltd..

Black and White Business Solutions Pvt Ltd @ Indiranagar Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd

Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts

Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser)

Technical : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

Customer : Banking / Insurance / E Commerce / Telecom /Ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing

JOB Role :

Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.

Required Candidate profile One day interview process - Fresher / Experienced can apply

Desired Candidate Profile

* Possess good communication skills, both oral and written

* Have a good attitude - should be committed to the work.

* Any graduates can appear or 10+2.

* Should be flexible with rotational shift.