BPO / Telecaller Jobs - Delhi,Gurgaon,Noida - TECHINFOMARTBPO

Eligibility : BSc, MCA, Vocational Training, No Education/Schooling, Upto 9th Std, Certificate Course (ITI), M Phil / Phd, Diploma, B.Pharm, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC), M.Pham, M.Com, BBA/BBM, MA, BCA, BHM, BEd, MEd, PG Diploma, MSW, MSc, MHM

Location : Delhi, Gurgaon, Noida

Last Date : 28 Oct 2016

Salary : 8000 - 15000 Rs Per Month

Year of passing: 2014

Experience Required: 2 Years

Hiring Process : Face to Face Interview

Skills: BPO


  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.
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