BPO / Telecaller Jobs - Gurgaon - Global Reservation of Hotels
Reservation Sales Associate
1 to 3 Years 
18000 - 25000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MS, MSc, MSW, PG Diploma, 12th Pass (HSE), Vocational Training 
Job Description
- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Lending patient ear for guest grievances and taking prompt actions for redress.
- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in English language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute.
- Best as per industry standards
- TransportAir conditioned cabs for lady staff members from residence to office and back.
- Male team members will get it from Huda City metro station.
Job Particulars
About Company
Our client is a business process management company that offers operational excellence with deep domain expertise in hospitality and travel management. The company delivers comprehensive business solutions where services are delivered from a global delivery network that includes hotel reservations, revenue management, research and analytics, technology solutions, loyalty programs, human resources pay roll and finance & accounting.
Operated and managed world class contact centre is built on robust and most sophisticated technology platforms. Technology’s ever increasing relevance in the highly competitive market place gives our hotel partners the opportunity to embrace it and reach new levels of performance.
The work force: Multi-cultural, multi-lingual, ‘virtual’ talent pool. Domain expertise and deep specialization will enable offering the following set of services in a 24 x 7 work environment.
Basic voice and E mail transactions
- Specialized voice
- Basic data
- Rules based decision making
- Research and analytics
- Knowledge services
Global best practices have been established to reduce costs, improve efficiency, boost client satisfaction and contribute significantly to the bottom line.
