SEIS Pvt Ltd - Job DetailsDate of posting:23 Sep 16
Require Call Centre Manager for the following:-
Determines call center
operational strategies by conducting needs assessments, performance
reviews, capacity planning, and cost/benefit analyses; identifying and
evaluating state-of-the-art technologies; defining user requirements;
establishing technical specifications, and production, productivity,
quality, and customer-service standards; contributing information and
analysis to organizational strategic plans and reviews.
Develops call center systems by
developing customer interaction and voice response systems, and voice
networks; designing user interfaces; developing and executing user
acceptance test plans; planning and controlling implementations.
Maintains and improves call
center operations by monitoring system performance; identifying and
resolving problems; preparing and completing action plans; completing
system audits and analyses; managing system and process improvement and
quality assurance programs; installing upgrades.
Accomplishes call center human
resource objectives by recruiting, selecting, orienting, training,
assigning, coaching, counseling, and disciplining employees; administering
scheduling systems; communicating job expectations; planning, monitoring,
appraising, and reviewing job contributions; planning and reviewing
compensation actions; enforcing policies and procedures.
Meets call center financial
objectives by estimating requirements; preparing an annual budget;
scheduling expenditures; analyzing variances; initiating corrective
Prepares call center
performance reports by collecting, analyzing, and summarizing data and
Maintains equipment by
evaluating and installing equipment; developing preventive maintenance
programs; calling for repairs; evaluating and implementing upgrades.
Maintains professional and
technical knowledge by tracking emerging trends in call center operations
management; attending educational workshops; reviewing professional
publications; establishing personal networks; benchmarking
state-of-the-art practices; participating in professional societies.
Accomplishes organization goals
by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
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About SEIS Pvt Ltd
We are a start up BPO looking to make a mark with our commitment and passion. We are in a discussion with two clients domestic and international, which is likely to come through by Oct end. Looking to have a passionate and committed team which can drive the company to success alongwith their won personal aspirations. We believe in sharing our success and credits.
Notice: This recruitment is FREE. If the recruiter charges any fees, please write to us email@example.com
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