BPO / Telecaller Jobs - Hyderabad - SEIS Pvt Ltd

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Hyderabad(A S Rao Nagar , Abids , Adikmet ...)

Last Date : 22 Nov 2016

Experience Required: Freshers

Hiring Process : Face to Face Interview, Telephonic Interview

Skills: IT-Hardware, BPO

SEIS Pvt Ltd - Job Details

Require Call Centre Manager for the following:-
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About SEIS Pvt Ltd

We are a start up BPO looking to make a mark with our commitment and passion. We are in a discussion with two clients domestic and international, which is likely to come through by Oct end. Looking to have a passionate and committed team which can drive the company to success alongwith their won personal aspirations. We believe in sharing our success and credits.

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