BPO / Telecaller Jobs - Kota - Brilliant Geeks Telemarketing

Summary
Manage associates to meet the needs of the business by demonstrating outstanding leadership and interpersonal skills.

Responsibilities

• Motivate team to achieve service goals through regular coaching.
• Contribute to management team objectives through teamwork.
• Ensure efficient performance of the agent group through balancing human and technical resources.
• Contribute to ongoing improvement process.
• Administer policies and procedures to assure consistency.
• Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities.
• Execute disciplinary action when necessary.
• Monitor, coach, and counsel representatives in an ongoing development process.

Education

• College degree or equivalent work experience

Experience

• Prior supervisor experience, preferably in a customer service or call center environment.

Skills

• Demonstrate the ability to work well with people, both internally and with the external customers.
• Strong organizational, administrative and time management skills.
• Prioritize assignments, follow-up to ensure task completion, and manage multiple projects.
• Ability to make quick, accurate, and appropriate decisions.
• Exceptional skills in keyboard and operating computer systems.
• Proven success in motivation and leadership.
• Demonstrate the ability to successfully coach staff.