BPO / Telecaller Jobs - Thiruvananthapuram - Hueray Technologies
Job Description
Department : Service Delivery
Process : Blended Support (Chat & Voice)- Customer Service
Qualification : Undergraduate’s/ Graduates/ Diploma Holders
Experience : 6 months + Experience in International BPO
Salary Package : As per Company Standards
Shift Timing- Rotational Shift
Working Days – 6 Days per Week
Roles &Responsibility:
- Handling Customer Queries/Complaints to customer Satisfaction
- Providing Accurate Response and thereby meeting the First Call/chat Resolution
- Accurate and Precise on Documentation in CRM
- Follow the Quality Guidelines and Meet a score of 88% per Audit
- Maintain the AHT as per prescribed Norms
- Achieving the Customer Satisfaction and achieve the CSAT Score
- Adherence to the Process Flow and usage of Script
- Attendance Adherence is Mandate.
Skills:
- Good Communication Skills
- Typing Speed of 34-36 WPM with 94-96% Accuracy
- Phone Etiquette
- Team Player
- Accountability
Job Particulars
Role bpo telecaller
Education Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MS, MSc, MSW, PG Diploma
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id201589
Locality Address Technopark
State Kerala
Country India
About Company
Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers.
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