Bpo Voice Process Jobs - Hyderabad - VR iT TECHNO SOFT PVT LTD - 1.0 to 3.0 years of experience - 23 January 2020

FEATURED JOB

bpo voice process

VR iT TECHNO SOFT PVT LTD

1 to 3 Years

15000 - 20000 Monthly

Expired

Posted: 23 Jan 20

Responsibilities and Duties
Shift Schedules

Adhere strictly to shift schedule. Timeliness a key requirement.
Flexibility to changes in shift schedules, as dictated by Management, is required

Call Handling

Provide comprehensive technical support services to support center customers
Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
Use all available Knowledge Management Tools during the call
Take all necessary steps to ensure customer satisfaction at the end of the call