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BPO Voice Process Jobs in Bangalore - 2COMS Consulting Pvt Lrd

BPO Voice Process
2COMS Consulting Pvt Lrd
2COMS Consulting Pvt Lrd
Last Date 06 Jun 2021
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2COMS Consulting Pvt Lrd - Job Details

Date of posting: 07 Apr 21
OB TITLE:  TransactionProcessing Associate

Business Unit/Deal:  VM-ODIN

Reporting Structure
Reports to: Team Leader
Direct Reports: None

OVERALL PURPOSE OF JOB


The job involves reconciling of accounts via automated tool ensuring customer is receiving service for what they have been charged. The core job involves matching the billing tools by identifying the faults/misses in accounts as per customer request. One should run logical thinking to identify the exact error to provide feedback on regular basis. Use outbound channel to perform the task whenever required. To increase customer satisfaction for the service that is been opted.

RESPONSIBILITIES, ACTIVITIES AND KEY DELIVERABLES: When completing this section, please rank the responsibilities in their order of importance so it is apparent to the reader what the key deliverables and challenges facing the role holder are.  This section should set out the end results for which the role is accountable.  For managerial roles, the emphasis will be on planning, organising, controlling, formulating, implementing, team leadership, directing and innovating etc.


·         To ensure that the highest quality in activity associated with preventative/corrective data services is undertaken and to identify  individual training requirements.

·         Support training of existing and new activity processes.

·         To ensure accurate and timely completion of activity associated with preventative/corrective data services in line with agreed   delivery  targets set by line management.

·         Appropriate and timely escalation of information, which influences, prevents or impacts services and/or data quality to line  management.

·         Accurate and timely record keeping and maintenance of activity records as required.

·         Drive change quickly and effectively when targets, goals and activity change.

·         Ensure clear objectives and targets are set and communicated, and reviewed monthly

·         Deliver excellent customer service to internal and external customers, adhering to current SLA’s, targets, quality procedures and               standards


JOB SPECIFIC QUALIFICATIONS AND EXPERIENCE:  In completing this section it is important to specify/ summarise the academic/professional qualifications, technical knowledge, skills and experience that are required to perform the role at satisfactory level. This section needs to be completed using objective/justifiable language and avoid the use of subjective descriptive


Recognised educational qualifications or time experience commensurate with the role and responsibilities
Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
Excellent verbal and written communication skills
Decision Making Ability / Logical thinking process thoughts
Ability to interpret and correctly action documented processes

Educational Profile



       Minimum qualification :- Graduation/10+2 or 10+3

·         Good Communication Skills

·         Ability to Speak Fluently

·         Verbal Grammar

·         Basic Understanding of Customer Service

·         Ability to Work in Teams


Experience Profile


0- 2 years experience


Personal Attributes



·         Natural Communicator  (Essential)

·         Perception Skills  (Essential)

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : MBA,Diploma,BPO,BSc/BCA/BBM
Hiring Process : Face to Face Interview
Who can apply : Freshers

About 2COMS Consulting Pvt Lrd

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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2COMS Consulting Pvt Lrd recruiting BPO Voice Process candidates nearby Bangalore(Banaswadi ).2COMS Consulting Pvt Lrd vacancies for BPO Voice Process is recruited through Written-test, Face to Face Interview etc.
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