As an Analyst, you will be assigned to multiple projects depending on our needs, your interests, and expertise.
The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.
Work with senior team members to carry out customer implementations and program enhancements.
Participate in the implementation design, setup, and review processes Identify improvements to our feedback products and processes Utilize Client software knowledge for testing customized software solutions
Build long-standing customer relationships by improving customer feedback programs Provide support to client meetings by leveraging in-depth Client system capabilities Work with client teams in resolving technical/system related inquiries Provide quality assurance support when providing features to clients Provide client support when analyzing large sets of data
• Excellent analytical skills (including Microsoft Excel) and attention to detail
l• Strong written, oral communication, and presentation skills
About EtechEtech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 2500 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.
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