Business Associate Jobs in Chennai - Vertex

E-Mail executive
Chennai(Perungudi , Sholinganallur )
Last Date 13 Apr 2018

Vertex - Job Details

Date of posting: 12 Feb 18

  • Designation – E-Mail executive
Job Description:
  • To operationally manage Semi Voice Process
  • Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues)
  • Internal mails from executives on behalf of customer.
  • Resolving logs received at Customer Service related to Written Correspondence.
  • Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
  • Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
  • Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case. 
  • Key operational deliverables will constitute:
  • Provide higher first transaction resolution for all queries requests and complaints received
  • Minimum repeat mails from customers
  • Faster reply to customer mails with minimum turnaround time
  • Retain customers from voluntarily cancel requests                         
Required skill set:_
  • Excellent communication skills
  • Fresher’s can also apply
  • Qualification – Any Graduation
  • Candidates those who have International voice process experience will be an added advantage. 
Salary & Shift timings :_
  • Salary 12.6 k to 16.5k
  • For females – No Night shifts
  • For males – Rotational shift

Hiring Process : Written-test, Face to Face Interview

Job Role : Others

About Vertex

ertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2] Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.[4]

Vertex services include:

  • Business process outsourcing
  • Customer Management
  • Finance & Accounting
  • HR Outsourcing
  • Software
  • Offshoring
  • Debt Management
  • Telecom
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Vertex recruiting E-Mail executive fresher’s in Chennai(Perungudi , Sholinganallur ). The Vertex vacancies for E-Mail executive is filled through Written-test, Face to Face Interview etc.
Vertex jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with ME/M.Tech, M.Com, BBA/BBM, MA, BSc, BCA, BE/B.Tech, MS, BEd, MSc, BSW, B.Com, BA, MCA are selected to full fill the vacancies in Others job field. The fresher’s applying for E-Mail executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Vertex recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Vertex and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Vertex and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.