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Business Associate Jobs in Chennai - Vertex

E-Mail executive

Vertex
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 12 Feb 18

Job Description

  • Designation – E-Mail executive
Job Description:
  • To operationally manage Semi Voice Process
  • Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues)
  • Internal mails from executives on behalf of customer.
  • Resolving logs received at Customer Service related to Written Correspondence.
  • Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
  • Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
  • Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case. 
  • Key operational deliverables will constitute:
  • Provide higher first transaction resolution for all queries requests and complaints received
  • Minimum repeat mails from customers
  • Faster reply to customer mails with minimum turnaround time
  • Retain customers from voluntarily cancel requests                         
Required skill set:_
  • Excellent communication skills
  • Fresher’s can also apply
  • Qualification – Any Graduation
  • Candidates those who have International voice process experience will be an added advantage. 
Salary & Shift timings :_
  • Salary 12.6 k to 16.5k
  • For females – No Night shifts
  • For males – Rotational shift

Job Particulars

Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id385415
Job Category Others
Locality Address Perungudi , Sholinganallur
Country India

About Company

ertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2] Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.[4]

Vertex services include:

  • Business process outsourcing
  • Customer Management
  • Finance & Accounting
  • HR Outsourcing
  • Software
  • Offshoring
  • Debt Management
  • Telecom
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