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· Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
· Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
· Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
· Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
· Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
· Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
· Hiring and training sales staff and ensuring staff meets their quotas and goals.
· Managing budgets for expenses like bonuses, marketing, and travel.
· Making the company's products and services as attractive to potential customers as possible.
· Ensuring adherence to laws, regulations, and policies.
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