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Generating prospects with potential customers over the phone.
Asking questions to engage customers and keep the conversation going.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products.
Keeping up to date on all products and informing customers of new products.
Answering customers' questions on the products.
Meeting sales quotas.
Telesales Representative Requirements:
Excellent communication skills.
Creative thinking skills.
The patience and ability to engage customers in conversation.
Good sales ability.
Basic computer knowledge.
Good interpersonal and problem solving skills.
The ability to handle rejection and stress in soliciting customers.
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