Business Operation Associate Jobs in Bangalore - Milaap
Business Operation Associate
Milaap
Expired
Posted: 14 Nov 19
Job Description
Business Operation Associate
Responsibilities:
- You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.
- Gain strong understanding of the product and business and work towards improving customer happiness.
- Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).
- Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.
- Help in improving processes so we always optimize for better customer experience.
- Identify patterns and help in making our product and support systems better as we scale.
- Conceptualize, draft and review content of the campaigns running on the platform
- Perform background verification of the cause and the campaigner to ensure credibility
Who you are:
- Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
- Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
- Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information.
- Great Communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
- Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
- Grammar enthusiast: You know the difference between "Your" and "You're".
- Hustler: You love to thrive in a fast-paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten-fold and help in your growth.
- Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
- Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
- Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.
Desired Skills and Experience:
- 0-2 years of experience, preferably in customer management and relationship role.
- Strong commitment to ethics, honesty, and integrity in conducting business.
- Candidate must preferably be a graduate or postgraduate.
- Outstanding verbal and written communication skills in English. Proficient in speaking any of the southern state languages and Hindi.
- Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day)
- Ability to throw surprise office parties is a strong plus.
Job Particulars
Role others
Education Any Post Graduate, Any Graduate
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id752115
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Milaap is India’s largest crowdfunding platform for personal and social causes, especially healthcare and related needs. Constantly endeavouring to make it easier for people to raise money online for the causes that matter to them, the platform enables lay-people to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about.
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