Business Process Associate Jobs in Pune - The Connections ITES Business Services Pvt

Business Process Associate

The Connections ITES Business Services Pvt

0 Years

Not disclosed

Expired

Posted: 06 Dec 18

Job Description

The-Connections is a premier outsourcing and consulting ITES, Indian based company to lead the transformation of client business operations through innovative and outsourcing strategies.
Perfect Outsourcing partner for B2B & B2C companies.
Whether you’re new to call centre outsourcing or are looking for a change that better fits your business needs, The-Connections is 100% invested and committed to the success of our Clients and will stop at nothing to ensure that success.

Responsibilities

Customer service oriented
Answer calls in which English
Handle customer inquiries both over the call and by e-mail
Respond to customer queries
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues and route calls to appropriate resource
Follow up customer calls where necessary(for sales)
Document all call information according to standard operating procedures
Deliver prepared sales scripts to persuade potential customers to purchase a product
Maintain customer/potential customer data bases.

Job Particulars

Role others

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id523027

Job Category MBA , Diploma , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation

SkillsLeadership

Locality Address

State Maharashtra

Country India

About Company

The-Connections is a premier outsourcing and consulting ITES, Indian based company to lead the transformation of client business operations through innovative and outsourcing strategies.

Perfect Outsourcing partner for B2B & B2C companies.

Whether you’re new to call centre outsourcing or are looking for a change that better fits your business needs, The-Connections is 100% invested and committed to the success of our Clients and will stop at nothing to ensure that success.

Jobs By Location

Pune

Hyderabad

Kolkata

Mumbai

Bangalore

Chennai

Ahmedabad

Gurgaon

Noida

Delhi