Call center Agent Jobs in Bangalore - TurningPoint Software Solutions Pvt.Ltd
Job Description
Responsibilities:
- Attend inbound calls (requires neutral English accent)
- Assist field operator by provisioning orders in system
- Assist field operator in troubleshoot and repair of equipment
- Report back call status to respective Lead/Manager
- Extend shift on requirement of volume or SLA
- 0-1 yr experience
- Profound with basic computer skills (Windows & Excel)
- Familiarity with US culture is an added advantage; at-least should be willing to adopt the same due to requirement in work
- Night shift only
Job Particulars
Role bpo telecaller
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id513357
Job Category BPO , BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
About TurningPoint-
We are a CMM level 4 Software Company and is engaged in the development, enhancement and maintenance of Software for the telecom and supply chain e-commerce industry.
TurningPoint Software Solutions Private Limited
At TurningPoint Global Solutions, our heritage of innovation and strong service capabilities enables us to provide our full suite of mission-critical solutions in a timely and cost effective manner. The high level of customer satisfaction with our solutions is exemplified by our happy repeat customer base. We take pride in our longstanding reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserve the longevity of our client partnerships. Founded in 2002, we are privately funded and debt free.We specialize in telecom lifecycle management, Health IT, software development & integration, IT governance consulting, information assurance & cybersecurity, systems infrastructure support, and business process improvement.
We are a CMMI ML 4 company and we recently won 'Federal Health IT Innovation' Award. TurningPoint was named 2012 Technology Firm of the Year by Tech Council of Maryland, and ranked 38 on the 2011 Fast 50 ranking of the 50 fastest growing small businesses in the Government Market by Washington Technology.
NiOS is the flagship product of Turningpoint Global Solutions and is a comprehensive software solution that facilitates enterprise wide visibility to proactively manage and optimize network and telecom assets. It helps customers in telecom life cycle management helping in areas like Ordering, Inventory, Billing and Expense management.
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