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Call Center Associates Jobs in Shimla - SmartDeskk

Call Center Associates
SmartDeskk
0 to 3 Years
90000 - 144000 Per Year
SmartDeskk
Last Date 23 Aug 2018

SmartDeskk - Job Details

Date of posting: 24 Jun 18
JOB DESCRIPTION:
Responsibilities:
  • The primary task of an associate is to handle calls from customers or clients and provide them witha solution to their queries.
  • He / She must show the willingness to learn new things every time and then.
  • Must discuss every matter with its supervisor or team leader to get any issue sorted.
  • Giving a resolution to the customers or clients should be the whole and sole responsibility.
  • Must be very effective in providing customer service by providing resolution to their complicatedqueries and issues.
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy andquality while providing service to the customers.
  • Responsible for monitoring Call tracking for responses from administrative team so call returnsare done in a timely fashion.
  • Responsible to Follow-up with participants within a 24-hour period in regards to the initial phonecall even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsible for answering participant questions, as well as question participants to obtain fullunderstanding of what information is being requested.
  • Ability to work in high paced, challenging environment.
  • Team player as well as hands-on individual contributor
Skills.
  • Should have good Oral and written English communication.
  • An effective communicator, probably fluid with what he/she is speaking.
  • Should be a computer literate.
  • Should be flexible enough to adapt to any environment or changes happening in the sector.
  • Should be patient enough and quite motivated towards learning new things and execute iteffectively on day to day basis.
  • Should also have a clear view of what the current market trend is.
  • Educational Qualification:The Candidate should possess a Graduate degree in any specification from an accredited institution.
Salary Package:
  • Initial one month will be a training period for all with stipend 2500. 
  • After one month CTC: 90,000 to 1,44,000 (depending on the skill set).

Job Summary

Job Type : Full Time
Job Category : MBA,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About SmartDeskk

SmartDeskk is a one of the global knowledge process outsourcing unit extending business value to many clients worldwide. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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