Call Center Associates Jobs in Shimla

Call Center Associates

SmartDeskk

0 to 3 Years

90000 - 144000 Yearly

Expired

Posted: 24 Jun 18

JOB DESCRIPTION:
Responsibilities:

The primary task of an associate is to handle calls from customers or clients and provide them witha solution to their queries.
He / She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted.
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Must be very effective in providing customer service by providing resolution to their complicatedqueries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy andquality while providing service to the customers.
Responsible for monitoring Call tracking for responses from administrative team so call returnsare done in a timely fashion.
Responsible to Follow-up with participants within a 24-hour period in regards to the initial phonecall even if it is to just touch base and let participant know inquiry is still be researched.
Responsible for answering participant questions, as well as question participants to obtain fullunderstanding of what information is being requested.
Ability to work in high paced, challenging environment.
Team player as well as hands-on individual contributor

Skills.

Should have good Oral and written English communication.
An effective communicator, probably fluid with what he/she is speaking.
Should be a computer literate.
Should be flexible enough to adapt to any environment or changes happening in the sector.
Should be patient enough and quite motivated towards learning new things and execute iteffectively on day to day basis.
Should also have a clear view of what the current market trend is.
Educational Qualification:The Candidate should possess a Graduate degree in any specification from an accredited institution.

Salary Package: