CUSTOMER SERVICE EXECUTIVES
CUSTOMER SERVICE | 0 - 2 Years | Bangalore Urban | 20 Positions
About Falcon Telesourcing Pvt Ltd
Falcon Telesourcing Pvt. Ltd. is an Integrated Domestic Contact Center providing call center customer services by combining best available technology, processes and people. Our services consist of Customer Service, Telemarketing, Telesales, C-Sat Surveys, Backend Management, Non Voice activities like Email and Chat support. Falcon's prime focus is on customer and client satisfaction delivering End to End business solutions for B2B and B2C.
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Summary
Attend inbound calls and ensure that cases and interactions are logged correctly in CRM. Resolve customer queries, ensuring that a high standard of customer service is maintained. Make outbound calls to customers when required in line with Client / Company guidelines. Work productively whilst maintaining exceptional call/data quality standards in line with targets. Contribute to the team through open and regular communication with peers / supervisors. Maintain regular and punctual attendance in line with company policies and procedures. Perform other duties commensurate with the post as per Client and Management guidelines in a unique manner.
Job Description
1.Attend inbound calls and ensure that cases and interactions are logged correctly in CRM.
2.Resolve customer queries, ensuring that a high standard of customer service is maintained.
3.Make outbound calls to customers when required in line with Client / Company guidelines.
4.Work productively whilst maintaining exceptional call/data quality standards in line with targets.
5.Contribute to the team through open and regular communication with peers / supervisors.
6.Maintain regular and punctual attendance in line with company policies and procedures.
7.Perform other duties commensurate with the post as per Client and Management guidelines Unique
Rounds of interview
1. SCREENING
2. TYPING TEST
3. HR
4. OPERATIONS