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Summary
Hiring Process : Face to Face Interview
CUSTOMER SERVICE EXECUTIVES
CUSTOMER SERVICE | 0 - 2 Years | Bangalore Urban | 20 Positions
About Falcon Telesourcing Pvt Ltd
Falcon Telesourcing Pvt. Ltd. is an Integrated Domestic Contact Center providing call center customer services by combining best available technology, processes and people. Our services consist of Customer Service, Telemarketing, Telesales, C-Sat Surveys, Backend Management, Non Voice activities like Email and Chat support. Falcon's prime focus is on customer and client satisfaction delivering End to End business solutions for B2B and B2C.
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Summary
Attend inbound calls and ensure that cases and interactions are logged correctly in CRM. Resolve customer queries, ensuring that a high standard of customer service is maintained. Make outbound calls to customers when required in line with Client / Company guidelines. Work productively whilst maintaining exceptional call/data quality standards in line with targets. Contribute to the team through open and regular communication with peers / supervisors. Maintain regular and punctual attendance in line with company policies and procedures. Perform other duties commensurate with the post as per Client and Management guidelines in a unique manner.
Job Description
1.Attend inbound calls and ensure that cases and interactions are logged correctly in CRM.
2.Resolve customer queries, ensuring that a high standard of customer service is maintained.
3.Make outbound calls to customers when required in line with Client / Company guidelines.
4.Work productively whilst maintaining exceptional call/data quality standards in line with targets.
5.Contribute to the team through open and regular communication with peers / supervisors.
6.Maintain regular and punctual attendance in line with company policies and procedures.
7.Perform other duties commensurate with the post as per Client and Management guidelines Unique
Rounds of interview
1. SCREENING
2. TYPING TEST
3. HR
4. OPERATIONS
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Falcon Telesourcing Pvt Ltd recruiting Call center executive Experienced(0 to 0.6 Years) candidates in Bangalore. The Falcon Telesourcing Pvt Ltd vacancies for Call center executive is filled through Face to Face Interview etc.
Falcon Telesourcing Pvt Ltd jobs for Experienced(0 to 0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 0.6 Years) candidates every year based on the skills -BPO, Customer Care Executive. The candidates with Certificate Course (ITI), 10th Pass (SSC), Vocational Training, 12th Pass (HSE) are selected to full fill the vacancies in BPO / Telecaller job field.
The Experienced(0 to 0.6 Years) candidates applying for Call center executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Falcon Telesourcing Pvt Ltd recruitment, Experienced(0 to 0.6 Years) candidates are mostly chosen for the department BPO / Telecaller. To learn more about the current jobs and other details, it is better to go through official site of Falcon Telesourcing Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Falcon Telesourcing Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.