Call center executive Jobs in Bangalore - Nightingales Home Health Services
Call center executive
Nightingales Home Health Services
Expired
Posted: 24 Jul 19
Job Description
Call Center Executive
Job Id-00 10
Department: Customer Engagement Center
Function: Telecalling
Job Location: Bengaluru
Experience: 1 to 4 years
Qualification: 12th+/Graduates
Key Responsibilities :
- Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA
- Complies with all applicable company policies and procedures to meet the SOPs and company standards
- Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %
- Ensures quality customer service for internal and external customers
- Identifies and assesses customers' / patients’ requirements quickly and accurately; Solves issues / problems systematically, using sound business judgment
- Consistently meets established productivity, schedule adherence and Quality standards
- Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers
- Responsible to correct the member information & customer responses in the database including the customer addresses / contact details
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE), Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id659301
Job Category BPO , 1 to 3 Yr Exp
Locality Address
State Karnataka
Country India
About Company
Here at Nightingales, we understand the essential relationship between Care and Cure. That’s why, over the course of 20 years, we have worked to create intuitive ecosystems for recovery within the comfort of a patient’s home - recovery on their own terms, surrounded by the people they love.
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