Call center executive Jobs in Coimbatore - AVBTEKNOSOLVES

Call center executive

AVBTEKNOSOLVES

0 Years

10000 - 20000 Monthly

Expired

Posted: 01 Feb 22

Manage many inbound and outbound calls to customers and clients
Identify and assess customers’ needs to achieve satisfaction, resolve issues and provide solutions
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Basic typing Speed
Excellent Communication Skill (English, Tamil and Hindi mandatory)
Basic Computer Skills
Prior experience and Knowledge with CRM practices and systems is added an advantage
Customer oriented attitude with professionalism
Prior experience with customer service and call centers in relevant job roles
Strong multi-tasking, time management and target achieving skills
Discipline, Positive Attitude & Punctuality