Call center executive Jobs in Delhi - HealthMug
Call center executive
Job Description
- · Attends to customer’s inquiries via all available communication channels namely written, electronic and telephone.
- · Verifies the order details within the specified timeline.
- · Keeps the customer informed about any delays/ unavailability of the order placed and takes action accordingly
- · Maintains updated knowledge of all company products and services at all times in order to provide adequate information to customers by using the right methods/tools.
- · Tactfully handles confrontational or stressful interactions with the customers and provides appropriate solutions/alternatives within the time limits and follows up, wherever applicable, to ensure resolution.
- · Maintains a courteous, empathetic and professional attitude towards customers at all times.
- · Maintains a balance between company policy and customer benefit in decision making.
Job Particulars
About Company
At Healthmug, our vision is to be India’s most customer friendly company for both buyers and sellers; to build a place where people can come to find any homeopathic, ayurvedic and herbal medicines they want to buy online. With Healthmug.com, we endeavour to build a destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Healthmug.com so that you can benefit from a safe and secure online ordering experience, convenient payment options such as Cash on Delivery, easy returns and enjoy a completely hassle free online shopping experience.
