Call center executive Jobs in Thiruvananthapuram - M Squared Software & Services P Ltd Technopark

Job Title:  Call Center Executive

Company: M Squared Software & Services (P) Ltd.

Location: Technopark, Trivandrum

Qualification: Minimum Graduate with 06 months - 01 year Call centre or customer support exp (international Only) .Fresh Grauduates Can also apply (NO BE / Btech Please)

Principal Duties and Responsibilities: 

• Schedule appointment correctly - review appointment date, time, location, and provider name with caller. 

• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). 

• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization 

• Act as a liaison for the patients and the Health Center: 

• Direct calls to other departments as needed. 

• Use sound judgment in handling calls, especially with upset patients. 

• Understanding of when to escalate calls.

• Make reminder calls as requested. 

• Make calls to reschedule appointments when necessary. 

• Answer telephone promptly and in a polite and professional manner. 

• Obtain and enter accurate demographic information into database (address, telephone number, name of insurance). 

• Provide assistance with mailings and other projects as call volume permits.

• Other reasonably related duties as assigned by supervisor or manager. 

Preferred skills

• Ability to handle confidential and sensitive information. 

• Ability to communicate effectively on the telephone. 

• Ability to handle a "call center" environment: work quickly and multi-task. 

• Ability to exercise good judgment to handle calls appropriately. 

• Ability to demonstrate good customer service. 

• Prior customer service experience

• Outstanding listening, communication, problem-solving and research skills

• Good computer skills

• Strong customer service experience demonstrating compassion and concern

• Ability to work well under pressure and multi-task routinely

• Demonstrated stable work history