Call Centre Executive jobs - Bangalore - Dhruv research - 1.5 to 3.5 years of experience - 19 May 2022

Call Centre Executive

Dhruv research

1.5 to 3.5 Years

20000 - 30000 Monthly

Expired

Posted: 19 May 22

Job Description

Manage end to end call centre floor operations of the entire CATI process and manage a team of call centre agents Ensure system and process functionality and productivity Allocate daily work, manage logins, daily attendance and leaves, conduct daily briefing and handle dialer operations Manage performance feedback of agents and train on regular basis Coordination in CRM preparation and CRM testing Conduct audits based on the quality parameters and monitor random calls to improve quality Support manager in streamlining processes Run daily reports and prepare call centre performance reports by collecting and analysing call agents’ data Set/meet performance targets for speed, efficiency Handle escalations, liaise with managers, agents and third parties to gather information and resolve issues Manage call centre agent roster and mapping