Calling Agent Jobs in Delhi - Bookbaggage.com I Pvt. Ltd.

Calling Agent

Bookbaggage.com I Pvt. Ltd.

0 Years

10000 - 15000 Monthly

Expired

Posted: 18 Aug 21

Hi We are urgently looking for calling agent for inbound process in two shifts of our logistic department.

Based at Rajokri in New Delhi.

Requirements

Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.

Job Discription:

Answering phones from customers professionally and responding to customer inquiries and complaints.
Identify the needs of customers, resolve issues and provide solutions.
Also, be well read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets and customer queries.