Cameo Global is hiring Graduates for the position of IT Analyst for Bangalore Location from 2015-2016 Batches
Job Description
Eligibility:
- BE/ B.Tech (CSE/ ECE/ IT), BCA, B.Sc (CS/IT) From 2015/ 2016 batches.
Detailed Eligibility:
- Excellent written and Verbal Communication skills.
- Ability to communicate clearly and effectively with all levels of IT and Non IT staff via phone, email, and/or IM.
- 0-6 months of experience in international call centers / service desks supporting international users only.
- Absolute availability and adherence to work shifts as assigned on a 24/7 mode.
Responsibilities:
- Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated means.
- Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
- Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements.
- Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.
- Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.
- Act as advocates for the internal clients to insure their needs and concerns are addressed.
- Follow established procedures for call referral, escalation and problem resolution.
- Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.
- Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team.
- Perform other duties and responsibilities as assigned.
Additional Areas of Focus:
- Working knowledge of Windows based operating systems and Applications.
- Demonstrated or have the ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision.
- Applies established solutions to solve known issues and assists in the development of solutions for new issues.
- Able to manage crisis situations effectively.
- Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction.
- May be assigned to weekend or after-hours work.
Salary: 2.5 LPA
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id292793
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
Some of the world’s most influential businesses rely on Cameo Global and its team of highly-certified engineers to be their trusted partners in advanced collaboration solutions. With CloudBlu™, our exclusive Cisco Powered cloud collaboration solution, the world is only a click away. Cameo Global offers the full lifecycle of best in class technology solutions. We work with our clients to manage or host, design, and implement technology that drives productivity and delivers enterprise communication anywhere. Cameo Global has operation centers on four continents and performs projects in more than 85 countries each year.
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