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CENTRE HEAD Jobs in Allahabad - RDConnect Services

CENTRE HEAD

RDConnect Services
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 15 Nov 17

Job Description

Job Description:

  • Will be heading and providing functional leadership to the operations of the BPO team
  • Overall accountability for the entire BPO operation of multiple customers with multiple shift operations.
  • To manage the operational activities and challenges of allocated BPO divisions and ensure resources match workloads to provide cost effective, high quality service within agreed SLA's and timeliness.
  • Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the BPO division through strategic interventions.
  • Create, mentor and lead an effective BPO team of Operations Managers / Senior Managers.
  • Build and maintain effective long-term relationships with key members of the client team.
  • Be prepared to innovate and actively seek out-of-the-box solutions.
  • This is a Key leadership Role and will head the Data Processing and other BPO Operations
  • Will manage the BPO process independently and ensure business profitability.
  • Will drive business and interfaces with the clients.
  • Will be responsible for continuous business process improvements.
  • Product goals achievement
  • Provide customer service expertise and thought leadership across processes
  • Determining project roadmap
  • Driving product improvements through Product benchmarking and analyzing market data and trends.
  • Develop resource plans commensurate with project deliverables and work with Human Resources and Staffing to define and hire right skills for the product.
  • Identify opportunity for growth of the product and participate in transitions.
  • Driving best practice sharing through processes

Job Particulars

Role others
Education M.Com, MBA/PGDM
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id358686
Job Category MBA , Others
Locality Address
Country India

About Company

RDConnect Services

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