CENTRE HEAD Jobs in Allahabad - RDConnect Services
Job Description
Job Description:
- Will be heading and providing functional leadership to the operations of the BPO team
- Overall accountability for the entire BPO operation of multiple customers with multiple shift operations.
- To manage the operational activities and challenges of allocated BPO divisions and ensure resources match workloads to provide cost effective, high quality service within agreed SLA's and timeliness.
- Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the BPO division through strategic interventions.
- Create, mentor and lead an effective BPO team of Operations Managers / Senior Managers.
- Build and maintain effective long-term relationships with key members of the client team.
- Be prepared to innovate and actively seek out-of-the-box solutions.
- This is a Key leadership Role and will head the Data Processing and other BPO Operations
- Will manage the BPO process independently and ensure business profitability.
- Will drive business and interfaces with the clients.
- Will be responsible for continuous business process improvements.
- Product goals achievement
- Provide customer service expertise and thought leadership across processes
- Determining project roadmap
- Driving product improvements through Product benchmarking and analyzing market data and trends.
- Develop resource plans commensurate with project deliverables and work with Human Resources and Staffing to define and hire right skills for the product.
- Identify opportunity for growth of the product and participate in transitions.
- Driving best practice sharing through processes
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id358686
Locality Address
State Uttar Pradesh
Country India
About Company
RDConnect Services
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