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Change Manager Jobs in Bangalore - IBM

Change Manager

IBM
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon BBA/BBM, Any Graduate
Expired

Posted: 17 May 21

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
This role will be responsible for orchestrating all IT Change Management activities, tools, and ensuring that the formal process is followed consistently. This includes reviewing incoming change requests, scheduling changes and owning the change calendar, chairing the weekly change review board meetings, resolving conflicts, post change follow up, and ensuring that other standard operating procedures are followed. The Change Manager will also work with the Manager to suggest improvements to mature the Change Management process and provide additional value to the business. This may include linking the Change Management process to the CMDB for better impact analysis and notifications.

The Change Manager will be serving as a Senior Analyst and this role is critical in ensuring IT changes are managed and planned thoughtfully, with the least possible disruption to the business, while supporting the firm in the evolving technology landscape at an enterprise level.

Responsibilities
  • Manages the day-to-day service management and delivery of IT Change Management to all stakeholders, including the toolset(s) used through the Change Management process (e.g. ServiceNow).
  • Documents and maintains the Change Management policy, processes and standards.
  • Analyzes complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for changes (RFCs) are safe and fit for purpose and include documentation of change impacts, back-out plans, test plans, and resource requirements.
  • Ensures break/fix changes are documented and implemented.
  • Coordinates and chairs the Change Review Board meetings to discuss higher risk changes.
  • Has authority to accept or reject changes and works to gain consensus when possible.
  • Ensures that change policies and procedures are well defined, documented, reviewed, and applied across all stakeholder groups.
  • Convenes an Emergency Change Review meeting or facilitates the processing of Emergency Changes, including post change follow up activities and documentation.
  • Acts as the main point of contact for change requestors or change initiators to liaise during the entire Change Management process.
  • Designs and implements standard change procedures for the distribution and installation of patches and other routine tasks.
  • Take the lead in ensuring that the IT teams meets the service metrics, including performance measures and quality of the service delivered.
  • Manages the identification, definition and formalization of service requirements and measurements via SLAs, OLAs and other relevant metrics, including reports and dashboards.
  • Collaborate proactively and closely with IT teams to convey the service vision, continuously monitor, refine, verify that the service fulfills that vision (as measured by customer value and business outcomes) and help the team to ensure service is continuously improved and matured.
  • Manage and maintain a full service life cycle perspective, and work to balance short-term achievements with long-term goals (such as minimizing technical debt while maximizing resiliency).
Required Technical and Professional Expertise
  • Typically has to be at least 6+ years of IT work experience and with 3+ years’ experience in IT Change Management and Delivery function in an environment similar in size and complexity.
  • Experience with Change Management tools such as ServiceNow (SNOW) as well as general Infrastructure and Operations technologies used to support an Enterprise organization.
  • Demonstrable and recent experience in owning and running a fully operational IT Change Management practice or function at an organization.
  • Coaches, mentors and motivate more junior service delivery staff to increase service and staff performance, end-user satisfaction, and employee satisfaction.
  • Proactively and actively engages with all other stakeholders and team involved in the services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among IT teams.
  • Collaborate closely with IT teams, enable and share a common, customer-centric culture with the teams and apply common methods to drive excellence in the role or function.
  • Bachelor's degree in computer science, information systems other related field preferred.
  • ITIL Foundation Certification v3 or v4 – minimum or demonstrable expertise in IT Change Management that aligns to the ITIL framework required.
  • AGILE

Preferred Technical and Professional Expertise
  • None

Job Particulars

Role hr admin
Education BBA/BBM, Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1203565
Locality Address
Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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