Chat Support Executive Jobs in Delhi,Faridabad,Gurgaon - Pcpatchers Technology P Ltd
Chat Support Executive
Pcpatchers Technology P Ltd
1 Years
100000 - 300000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 17 Jun 17
Job Description
- Position: Chat Support Executive
- No of Opening: 2
- Salary: 1, 44,000 to 2, 24,000 P.A. + Incentives
- At least 1 year of relevant work experience. Freshers with excellent written English skills are eligible too.
- Strong analytical, problem-solving and troubleshooting skills
- Capable of thinking critically
- Attention to detail with the ability to complete a large volume of work quickly and independently
- Ability to work collaboratively in a diverse team environment.
- Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
- Excellent written communication skills in English for email and chat support channels
- Enthusiasm for customer service
- Team player with very good interpersonal skills and forward-looking attitude
- Open to ideas/feedback
- Provide chat, email support to resolve user problems with proactive troubleshooting
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools
- Identify and report Partner/user issues & feedback through appropriate channels.
- Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication
- Support team lead/ manager when required
- Ability and willingness to quickly complete large volumes of work with high quality
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
Job Particulars
Role others
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id315362
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
Pcpatchers is an indepedent provider of remote tech support services for software and peripherals.All logos and brands name are just for reference. Pcpatchers is dedicated in providing all its customers best technical support services for software, hardware, and peripherals Pcpatchers.net is one of exceptional website around the globe that has certified professionals with full knowledge of the product. Unless it is announced or expressed Pcpatchers.net is not associated with any of the third party companies. You need to contact the relevant third party for permitted use and specific warranties connected with the software, hardware, or computer peripherals. Any contents submitted by third party on this website is not accountable to Pcpatchers.net. Users themselves would be responsible and bear all risks for using any third party content, product or services. All the technicians hired are trained by Pcpatchers.net and are Pcpatchers.net Certified Professionals. They may or may not be certified by any third party companies unless it is expressed or announced. The trademarks PcpATCHERS , PcpATCHERS LTD & Experience the best support ( tag line), and any combination of these are the trademarks and/or registered trademarks of Pcpatchers Ltd and/or its subsidiaries and affiliates. The appearance of the site, the graphics and all the icons are trademark and/or service mark of Pcpatchers.net and cannot be imitated, copied, or used without the permission from Pcpatchers ltd. All the product names, company names, logos, and all other trademarks appearing on this Website are property of their respective owners. Logos or brand names of third party are just for informational use only and does not involve any endorsement by Pcpatchers.net. Pcpatchers.net is not promoting any of the third party products or services.
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