Citiphone Officer Jobs in Mumbai - Paddy Dove
Job Description
- Citi Phone Officer for CITIBANK
- Department: CitiPhone
- Location: Mumbai
- Handle Inbound calls for Credit cards and rendering accurate customer service to Citibank Customers
- Excellent written and oral communication
- Passions towards service
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
- Knowledge about banking industry will be an added advantage
- Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided
- Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
- Adherence to Service and Sales Compliance
- Cross Selling / upselling on set products (Assets & liabilities products)
- Ensuring Process Efficiency by achieving set targets of Call QualitySignature
Job Particulars
About Company
Paddy Dove is an executive search & recruitment consulting firm with offices at Mumbai & Pune
Paddy Dove is an executive search & recruitment consulting firm with offices at Mumbai & Pune and a team of about 45 recruiters mainly dealing in the BFSI and IT domains.
We are proud to possess an exceptional service record. Our team understands client's business domain and requirements very well which results in better servicing. We follow Six Sigma methodology to drive continual improvement and improve our processes. We work on strict Turn Around Time. We have a highly qualified and experienced team that can deliver timely results through an extensive data base and network of candidates. All our recruiters are not only trained on recruitment but also on our client's specific talent needs and requirements.
- Our focus is to provide best-in-class services for our clients
- We are a learning organization and believe in constant improvement
- We have gained expertise in recruitment for niche skills
- We have a team of aggressive head hunters
- We help clients to identify, evaluate, and recruit talent across levels
We have extensive database and network with top professionals.
Our expertize also extends to tapping Top quality Private Bankers & Team Heads, Investment Advisers, Institutional Equity, Credit Cards Sales/Marketing/ product managers and Open structure Product Architects in the Wealth Management space.
