Click to Chat - L1 Analyst Email and Chat support Jobs in Bangalore - PlanetPro Solutions
Job Description
Job Role – Click to Chat - L1 Analyst (Email and Chat support of Sales applications and tools)
Job type- Full Time
EmployeePlanetPro provides recruiting, analytics, and customized support services to improve your team sales performance.
EmployeePlanetPro provides recruiting, analytics, and customized support services to improve your team sales performance.
Sales Recruiting: Science and data-based recruitment techniques that clone the performance of your top salespeople and bring you more superstars, more often. Sales & Customer Analytics: Analytics to focus your sales teams on selling to the right customers in the right markets at the right time. Sales & Marketing Programs: Scale your business while giving time back to your team to focus on core, revenue-generating activities.
Responsibilities:-
- Written English proficiency
- Familiarity with Internet Search tools
- Ability to find and follow knowledge documentation in order to direct clients to self-help
- Ability to answer questions limited to Level 0 .5 or Level 1 type inquiries
- Ability to follow documented process for case related activities
- Chat agents will not be required to answer phone calls- Ability to handle up to 4 simultaneous chat sessions
- Flexible to work in shift (24/7 Support)
Salary/ Package As per industry standards
Qualification and Experience:
- Distinguished academic background
- B.E graduates preferred- Excellent communication skills (both verbal and written)
- Fresher’s / Experienced less than 2 years
- Good Technical Knowledge
Job Particulars
Education BE/B.Tech
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id277373
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
PlanetPro provides recruiting, analytics, and customized support services to improve your team’s ales performance. Sales Recruiting: Science and data-based recruitment techniques that clone the performance of your top salespeople and bring you more superstars, more often. Sales & Customer Analytics: Analytics to focus your sales teams on selling to the right customers in the right markets at the right time. Sales & Marketing Programs: Scale your business while giving time back to your team to focus on core, revenue-generating activities.
For over 17 years, we’ve delighted some of the world’s most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0
For over 17 years, we’ve delighted some of the world’s most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0
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