CLIENT RELATIONSHIP Jobs in Vellore - Wonder Worth Solutions

JOB DESCRIPTION:

Principal duties and responsibilities:

• Provide premium support by phone and email to Consulting customers.

• Document all necessary facts and communications in CRM tools.

• Learn and communicate vendor management and onboarding processes

• Proactively work to identify and resolve customer issues

• Proactive/reactive customer outreach to drive changes with our customer community to help further reduce ticket volume when necessary.

Required skills:

• Exceptional client service skills with strong communication skills

• Clear and effective written and verbal communication skills

• Time management and effective prioritization abilities

• Ability to multi-task successfully in a fast-paced environment

• Demonstrate grit and determination in problem-solving and accomplishing goals

• Possess intellectual curiosity and interest in developing business and financial acumen

• Excel in explaining complex information in ways that are easy to understand

• Ability to work in flexible US timings.

Minimal Qualifications:

• Female candidates preferred for the role.

• Bachelor’s degree in Business or a related discipline, or a combination of education and related experience preferred.

• Experience working in a team-oriented environment

• Experience in a customer support role preferred

• Healthcare systems, medical or software solutions implementation