Client Relationship Manager Jobs in Delhi - Car Blushh

·         Handling inbound calls, instant messages and emails in a professional manner.

·         Resolving customer inquiries and requests and ensuring strong customer satisfaction.

·         Working with various internal teams to ensure prompt and accurate order processing and delivery.

·         Escalating customer feedback as required.

·         Developing and maintaining MIS.

·         Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

·         Coordinating pre-sales and post-sales follow up.

·         Achieving and exceeding weekly and monthly KPIs.

·         Building strong and collaborative relationships with other internal stakeholders.

·         Monitoring market trends and providing regular competitor feedback.

·         Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

·         Ensuring the correctness of customer data and manage any data cleansing activities.

·         Providing support on any requests or issues pertaining to CRM.

·         Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

·         Supporting the sales team key planning and operations tasks to support the overall objective of the business.

·         Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

Please note that there will be no off in weekends but one day off will be provided by the management in weekdays.