Client Services/Customer Support Analyst Jobs in Mumbai - IHS Markit

Client Services/Customer Support Analyst

IHS Markit

0 to 3 Years

Not disclosed

Expired

Posted: 11 Apr 21

Job Description

PrimeOne provides a full spectrum of hosted global prime brokerage application services, including physical prime brokerage, synthetic prime brokerage and securities lending. Candidate will work very closely with New York and London teams, overlooking processes in production environment.

Skills/Qualifications

Bachelor's Degree and 2-3 years of IT work experience in Production or Application support

Ready to work in a 24x7 rotational model

Exposure to Windows batch, Unix scripting is desired
Ability to work independently while receiving minimal guidance
Ability to problem solve complex issues
Ability to analyze possible solutions using standard procedures
Excellent communication skills, both verbal and written
Ability to troubleshoot basic application issues
Experience with handling Incident, Problem, and change control records (ITIL)
Ability to proactively troubleshoot, identify, and resolve issues in the environment
Must be able to work and excel in a team environment

Good To Have Skills

Knowledge of any Database Administration
Experience using best practices and knowledge of internal or external business issues to improve products or services
Knowledge of SQL language to be able to gather data in SQL/Sybase databases
Hands on experience with any scripting languages
ITIL / Any other Administration Certification

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.