Client Servicing Executive Jobs in Mumbai - Dow Media Pvt.Ltd.
Client Servicing Executive
Job Description
Responsibilities
- Manage project costs, budgets and client expectations
- Anticipate and make recommendations for client needs.
- Be exceptionally responsive to all client requests.
- Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between designers and clients.
- Coordinate projects by communicating effectively with client & creative team to follow all steps to ensure project stays on track.
- Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
- Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
- Simultaneously have to do business development.
- Receive, coordinate & assign existing customer requests through Support Desk.
- Preparing estimates
- Creating project dockets including budgets, timelines, creative briefs, project folders
- Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates
- Managing budgets and timelines
- Generating and presenting change orders
- Providing clients with timely updates and status
- Updating all project statuses in folders as frequently as possible throughout the day – and before leaving work at the end of the day
- Review and preparation of invoices
- Attending all staff briefings and project status check-ins each morning
- Visiting client office for taking brief if required
- Must be a graduate / Post graduate.
- Must have excellent problem solving, organizational, written & verbal communication.
- Must have strong follow-up skills.
- Proficient in Microsoft Outlook, Word, Excel.
- Must have excellent phone skills & etiquette.
- Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.
- Must be willing to learn new things.
- Some knowledge of Photoshop, HTML editing & FTP software a huge plus.
- Must like smiley faces J and have a sense of humor.
Job Particulars
About Company
DOW MEDIA is a culture showcasing right mix of people and process. With an integrated philosophy to offer creativity across the services, we would like to handpick some of the diverse and determined talent to work with the house. They should be passionate, focused and never get tired.
We are full service agency known for strategic approach to creativity and design and have 3 operating divisions:
1. Branding
2. Digital
3. Experiential