Client Servicing Executive Jobs in Mumbai - Pros and Pawns HR Consultants
Job Description
Driven by excellence, we are looking for a polymath. One who understands client businesses, is high on EQ and empathy & comes with a high sense of ownership. Combating refusals with persistence, one who thrives under pressure. Excellent communication skills are a must along with knowledge of social media. Enthusiastic, and unabashedly result-oriented. If challenges excite & you value integrity this role is for you. This role also requires you to work across functions and departments to bring the product to life.
We are looking for someone who comes with/has
- Knowledge of the B2E [Business to Employee] landscape
- Understanding of social media platforms, content formats & analytics.
- A keen interest in psychology, sociology and consumer behavior
- Experience in managing and developing new client relationships within the full lifecycle of the account — from onboarding, ongoing account management, technical troubleshooting, to reporting.
- Being meticulous, detail oriented & focused in driving daily conversations and deliverables (internal & external)
Your Primary Responsibilities will include:
- Thinking for Social and Digital while ensuring client delight!
- Managing key projects with spotless execution in a cross-functional team.
- Cracking briefs, processing and executing client projects independently.
- Coordinate with internal teams to ensure timely fulfillment of projects.
- Maintain trackers, reports for client interaction, product/ service usage
- Driving and increasing value across existing clients.
- Planning, strategizing and execution of campaigns.
- Create monthly and quarterly reports to determine efficacy and meet KPIs.