Client Support Associate (Freshers) Jobs in Kochi - Aabasoft Technologies India Private Limited Infopark
Client Support Associate Freshers
Aabasoft Technologies India Private Limited Infopark
Expired
Posted: 24 May 17
Job Description
Job Title:Client Support Associate (Freshers)
Company: Aabasoft Technologies India Private Limited
Location:Infopark,Kochi
Responsibilities:
- Deliver service and support to end-users.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated tracking software.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
Skill and Knowledge Required:
- A thorough knowledge of operating systems.
- Excellent problem-solving skills.
- The ability to prioritize, work under pressure and meet deadlines.
- Logical thinker.
- The ability to explain problems and solutions clearly to non-technical users.
- Good analytical and problem solving skills.
- Good interpersonal and customer care skills.
- Good accurate records keeping.
- Multi-tasking capabilities.
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Written-test
Employment TypeFull Time
Job Id307396
Job Category Tech Support
SkillsAnalytics Customer Service
Locality Address
State Kerala
Country India
About Company
Infopark located at Kochi, is the new IT Park being developed by the Government of Kerala. To set up this project, Government has transferred 100 acres of land which is now under the ownership and possession of Infoparks Kerala, which is an independent Society fully owned by the Government.
Jobs By Location
Delhi
Kolkata
Ahmedabad
Mumbai
Bangalore
Gurgaon
Hyderabad
Chennai
Noida
Pune
Others also searched for
Job & career videos Subscribe
