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Client Support Coordinator Jobs in Bangalore - Rideau Technology Services India Pvt Ltd

Client Support Coordinator
Rideau Technology Services India Pvt Ltd
Bangalore(Bellandur )
Any Graduate
2014 - 2019
1 yrs
15000 - 30000 Monthly
Rideau Technology Services India Pvt Ltd
Last Date 20 Feb 2021
This Job is Expired

Rideau Technology Services India Pvt Ltd - Job Details

Date of posting: 22 Dec 20

The Client Support Coordinator is an integral part of the Client Services Team. Responsible for the efficient and effective coordination of client care. Respond to all recipients’ inquiries with efficiency and appropriate urgency by calls and/or emails within the set standard Service Level Agreement. Investigate and follow up in errors/discrepancies in products ordered using the right communication channel. 

 Responsibilities

  • Provide timely and ongoing support and assistance to recipients through emails in FreshDesk as well as account inboxes. Manage the advanced level of accounts based on size, SLAs, program rules and processes
  • Answer overflow of recipient enquiries from Call Center
  • Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program Management Team as need be and within the escalation procedure timeline.
  • Manage redirects and escalate the Client Relationship Management group as need be
  • Manage product replacements & communication to recipients
  • Manage manual order processing
  • Process and email return forms (RMA)
  • Communicates discontinued/replacement products to client and recipients.
  • May be involved in client testing secondary browser
  • May have to unlock recipient accounts (ex. for Social Recognition Programs)
  • May perform other administrative duties.
  • May provides training and coaching to the team on operational procedures and policies. 

Internal / External Customers:

  • Supply Chain, Management, IT and Accounting
  • Client’s recipients

Performance Competencies / Criteria:

  • Quality of work, Quality interactions with internal and external contacts to achieve defined goals
  • Respond to client inquiries in a timely manner

Qualifications / Skills required

  • Bachelor's degree preferred
  • Experience and ability in common business applications (i.e. Microsoft Word, Excel, Outlook) and CRM tools
  • Excellent verbal and written communication skills
  • Customer-oriented; Tactfulness and Courtesy
  • Ability to handle high volumes, fluctuating workloads and multiple priorities within set time constraints
  • Superior analytical skills and problem-solving abilities
  • Decision Making / Judgment; Innovation / Creativity; Initiative
  • Great versatility, enthusiasm and tenacity
  • Ability to multi-task; Time management / Organizational skills
  • Detail-oriented self-starters who possess strong project management skills
  • Accountability; Ability to handle clients with grace and confidence
  • Ability to work under minimum supervision
  • Teamwork, autonomy

Experience:

  • Minimum 1-year experience preferred
  • Familiar with standard concepts, practices and procedures within his/her environment
  • Ability to work in a fast-paced, constantly evolving team environment
  • Ability to effectively work under pressure

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Experienced (1 yrs)

About Rideau Technology Services India Pvt Ltd

Rideau Technology Services India Pvt Ltd
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Rideau Technology Services India Pvt Ltd recruiting Client Support Coordinator Experienced(1 yrs) candidates candidates nearby Bangalore(Bellandur ).Rideau Technology Services India Pvt Ltd vacancies for Client Support Coordinator is recruited through Written-test, Face to Face Interview etc.
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