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Client Support Engineer Jobs in Chennai - Ensono

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Client Support Engineer
Ensono
Ensono
Last Date 01 May 2021
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Ensono - Job Details

Date of posting: 01 Mar 21
Reporting to the MMC Shift Manager, you will be part of the Front End Days MMC Operations Level 2 team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure. The 2nd Line Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:
  • Managing all requests logged into the Line2 queue
  • Managing client communication on all tickets
  • Conducting proactive and reactive incident, event and problem management
  • Reducing the number of repeat issues through root cause analysis
  • Building strong client relationships by becoming a point of contact for clients
  • Working with internal departments to mitigate client concerns
  • Providing escalation support for SD and L1 teams. Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies including the very latest Cloud technologies. In addition to our online training portal - ‘Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.

    Key Responsibilities

    Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
    Manage and complete scheduled tasks on time
    Ensure effective client communications take place
    Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
    Advise the Team Lead and/or Shift Manager of emerging issues
    Adherence to ITIL processes
    Contribute documentation to the shared knowledge base
    Ensure all changes are documented through the change management process
    Execute change management tasks in line with defined processes
    Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
    Assist and mentor team members in Ensono’s structured approach to troubleshooting problems
    Act as a role model and mentor for fellow team members
    Knowledge

    Possess a strong understanding of server and network infrastructure architecture
    Good knowledge and hands-on experience troubleshooting of Enterprise infrastructure across Open Systems including Microsoft Windows Server and Linux and Middleware and Database management
    A basic to intermediate understanding of Infrastructure technologies like Storage Area Networks and Networking.
    Additional preferred knowledge: VMware ESX, VSphere, AWS/Azure, SQL server

    Skills

    Good problem solving and analytical skills with knowledge of problem analysis
    A ‘client centric’ approach
    Excellent demonstrable English written and verbal communication skills
    Able to communicate in groups with confidence and conviction
    Ability to multi-task and work well under pressure

    Good Team Working Skills Are Essential

    Ability to document processes and procedures in a clear, concise and logical manner
    Exceptional customer service skills
    Engineering certification in Microsoft or Redhat (nice to have)
    Self-motivated, high aptitude for learning
    ITIL certification desirable

    Experience

    1-2 years of experience in a systems administrator role (Unix/Windows/SQL/Network)
    2-3 years of experience from a Managed Services background
  • Job Summary

    Job Type : 0
    Job Category : Core Technical
    Hiring Process : Face to Face Interview
    Who can apply : Experienced (1 to 2 yrs)

    About Ensono

    Ensono
    Apply Now
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    CIVIL MAINTENANACE /SUPERVISOR
    B.Com, M.Com, BCA, BE/B.Tech, BSc...

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    Ensono recruiting Client Support Engineer Experienced(1 to 2 yrs) candidates candidates nearby Chennai.Ensono vacancies for Client Support Engineer is recruited through Written-test, Face to Face Interview etc.
    Ensono Company recruits a lot of Experienced(1 to 2 yrs) candidates candidates every year based on the skills . The candidates with ME/M.Tech, BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Chennai can apply for Client Support Engineer position in Ensono. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ensono recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Ensono and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Ensono and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ensono and near your city and get a secured career.