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Cloud Operation Support Engineer Jobs in Mumbai - ISS Institutional Shareholder Services

Cloud Operation Support Engineer

ISS Institutional Shareholder Services
Expired

Posted: 02 Jul 20

Job Description

We are currently seeking a hands-on, proactive, business-oriented Cloud Operation Support Engineer to join our dynamic team at our Mumbai, India Information Technology center of excellence. This role is a great mix of technology and teamwork with exposure to development and business teams designed to provide technical support, analysis, and solutions for production operations.

Responsibilities
  • Work as part of our global team managing our hybrid cloud environment.
  • Work with multiple AWS accounts and business unit development teams.
  • Monitoring & management of alerts, events via relevant monitoring & ticketing tools.
  • Review/support tools for environment monitoring and analysis including system health and performance.
  • Provide Level 1 & Level 2 technical support for applications and platform issues.
  • Provide technical support for applications on Windows and Linux based systems.
  • Identify key areas for automation and optimization to enhance productivity.
  • Identify opportunities for optimizing performance and provide suggestions for development.
  • Coordinate maintenance activities and outages with infrastructure, Application management and Service Center teams.
  • Identify root causes of technical issues in production.
  • Keep track of change and problem tickets.
  • Flexible to work shifts, including weekends
  • Support and execute Disaster Recovery testing

Qualifications
  • Bachelors’ Degree in Computer Science or related discipline required
  • 2+ years of overall experience working in AWS IT infrastructure & Operations environment.
  • 2+ years of relevant experience in Infrastructure / Applications monitoring and support.
  • Experience with Administrating production *nix and/or Windows environments (2+ years)
  • AWS Certified Solutions Architect Associate certification required
  • ITIL Foundations certification preferred
  • Believe that DevOps betters your life through configuration management tools like SaltStack, Chef, or Ansible
  • Familiarity with networking concepts (Transit/Internet/NAT Gateways, VPC subnets & peering, routing tables, VPN, VGW)
  • Experience or knowledge supporting user access, security groups and IAM roles

Job Particulars

Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id953416
Locality Address
Country India

About Company

ISS | Institutional Shareholder Services
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