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As Cloud support engineers you may be directly involved in recovering data that has been lost or compromised when there is a problem with the cloud computing system.
You may also provide technical support to customers who are having issues with the system.
Your responsibilities require you to have a split focus.
While the main objective is to continue the development and improvement of existing systems so that they aren't compromised and so that they work as effectively as possible, cloud support engineers must have documented plans in place for how to deal with emergencies and problems with the systems.
As a Cloud Support Engineer, you will participate in troubleshooting software support issues escalated to Cloud level and monitoring alerts.What can you expect from a life as Cloud Support Engineer?
You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
• Learn and use ground-breaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to customers' needs.
• Interact with leading technologists around the world.
• Work directly with Cloud architects to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and customers’ technical support experience.
Work on critical, highly complex customer problems.Job Summary
NetFuture Solutions & Services PVT LTD, is an ISO 9001:2008 Certified IT Infrastructure Management and Cloud Computing Company. It aims to collaborate manpower with the digital world & is among the best E-2-E system integrator & service provider in the field of IT infrastructure management, security & Cloud Computing Services, & is well respected among its peers & contemporaries.
Net Future Solution & Services PVT LTD understands and provide solutions to complex IT scenarios with powerful, emotive & effective digital experiences. We have expertise across all the phases of SDLC and can deliver high quality products/services with optimum utilization of project parameters. We are very much in the “As-a-Service” model such as Platform as a Service (PaaS),Infrastructure as a Service (IaaS).
With more than a twenty decades of combined team experience and all being certified by multiple vendors like Microsoft, RedHat, Oracle, CompTIA, People-Cert, IBM etc. with more than 150 certifications, we have been able to deliver our best services and innovative solutions to clients across the globe on Cloud Infrastructure Support for AWS, Azure, Google Cloud and many more. We focus on minimizing the MTA for our clients that helps our client to run a smooth business with peace of mind.
Net Future Solution & Services PVT LTD is the one stop solution for all complex IT scenarios catering to Cloud & IT infrastructure & management with its additional powerful emotive, effective digital features.
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