Cloud Technical Support Engineer Jobs in Chennai - Cratio Software
Job Description
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
Responsibilities:
Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles
- Freshers with strong presentation and communication skill in English & Hindi
- Good in problem analysis, troubleshooting, requirement analysis
- Fast learner and can pick up new technologies
- Capable of working on a cross-functional team to solve business & tech problems
- Self-directed and resourceful / entrepreneurial experience and attitude
- High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
- Handle details accurately and in a timely manner
- Exposure to Web, Mobile & Cloud technologies will be added advantage
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id290960
Job Category Diploma , Tech Support
SkillsTech Support Customer Care Executive Customer Relationship Customer Service English Speaking Hindi Speaking
Locality Address
State Tamil Nadu
Country India
About Company
ABOUT CRATIO - Cratio is a Cloud-Based automated and intelligent CRM Software Solution. At Cratio, we are determined to empower SME (Small & Medium Enterprise) segment to leverage cloud technology to transform the way they manage customer oriented business processes includes Pre-Sales, Sales and Customer Engagements.
OUR VISION - Empower every small & medium business to grow sales.
OUR MISSION - Deliver a new age CRM Software characterized by comprehensive functionality, new age automation & artificial intelligence tools, highly flexible architecture, absolute security, affordable pricing and integrated with the needed ecosystem.
OUR VISION - Empower every small & medium business to grow sales.
OUR MISSION - Deliver a new age CRM Software characterized by comprehensive functionality, new age automation & artificial intelligence tools, highly flexible architecture, absolute security, affordable pricing and integrated with the needed ecosystem.
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