Colleague Support Engineer Jobs in Bangalore

Colleague Support Engineer

VMware India

2 to 3 Years

Not disclosed

Expired

Posted: 28 Apr 20

Colleague Support Engineer

VMware India

2 - 7 years

Bengaluru

Job description

What is the primary need, technical challenge, and/or problem, you will be responsible for
Traditional desktop support is one firefight after another, where at VMware, we are redefining this reactive response and morphing into a proactive engagement model that prevents these fires from ever starting.
As part of this transformation, you will work on some of our toughest technology challenges, partner with some of the industries brightest minds and get hands-on with new and emerging technologies.
Many of these solutions will involve developing new automation scripts, programs, and processes. At VMware, our goal isn't just fixing problems, we endeavour to find new and better ways of enabling our Colleague to do their best work.

Success in the Role:

As you approach 60 days, you will have the insight to name 2 team improvement areas (process, tools, systems, automation opportunities) and present ideas for making those improvements.
At 90 days be able to work autonomously on more advanced break/fix issues. Within 180 days take ownership of an internal team project to drive that project to completion.
Some project examples are:Develop a survey and work with various RD focus to understand their challenges and present ideas to senior leadership for adding value to their organizations.
Partner with other teams to co-develop and test a Linux management solution. This could involve automation, scripting, image creation etc.
What type of work will you be doing
Initially, you will spend time learning our internal processes and tools and then use your skills to discover the cause of reported Mac, PC, Linux, iOS, Android and Audio Visual issues and problems.
This may involve solving individual issues in the short term while looking for opportunities to give automated fixes and solutions to ongoing and large-scale issues.
This work requires frequent and consistent collaboration with other teams and individuals over email, chat and video calls.

Category : Engineering and Technology

Subcategory: Desktop Systems