Community Manager Jobs in Delhi,Gurgaon - InstaOffice Business Solutions Pvt Ltd

A community manager is the key player in delivering a happy experience to our members through their exceptional service and actions in every part of the centre. They are the ones who provide customers reasons to come to InstaOffice, and, more importantly, reasons to stay with InstaOffice.

Key Roles and Responsibilities

• Act as the first touchpoint for all visitors and members.
• Assist Members during and after their onboarding
• Assist all members with day-to-day activities in the centre like printing, scanning, or other administrative tasks.
• Direct the workflow at the centre by overseeing, prioritizing and delegating to centre staff to meet deadlines and service levels
• Make sure that centre logistics are in good condition; inventory is updated  
• Help InstaOffice in generating value for members by ideating and striking strategic partnerships
• Help InstaOffice in generating overall revenue by upselling and cross-selling our products and services.
• Be responsible for creating a positive, fun and comfortable environment in the centre at all times. Wear a warm smile along with a professional attitude, which strikes an impression that the centre manager is always accessible for all our members’ needs.
• Key focus on Client Retention; taking pride in and responsibility for the clean state of our meeting rooms, pantry, private cabins and open workstations.
• Conduct professional and highly socially engaging events. Goes an extra mile to ensure quality experience for all our members
• Record feedback from members regularly, and ensure action wherever required by concerned people.
• Provide assistance and recommendation to all members; a thorough understanding of all our services - which is crucial for seamless communication between the centre manage and our members.
• Have a thorough understanding and ensure implementation of health and safety measures (Eg: First Aid Box)
• A backup for all centre positions
• Create a strong ethos of customer service throughout the team
• Becomes an extension of our members’ teams by making sure that they work in peace while we manage all their office needs.