Role Information – Process Executive / Sr. Process Executive
Position Summary :
Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.
Required skills:
- Communication and Customer Service Skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills verbal and written
- Demonstrate positive attitude
- Willingness to learn and open to feedback
- Helpful
- Patience and perseverance
Analytical and Problem-solving skills :
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Able to identify sales opportunities and upselling
Time Management Skills :
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Computer skills :
- Excellent PC and data entry skills
- General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
- Knowledge on basic concepts of networking.
- Working knowledge of MS Office
Qualification: Any graduate (min 15 years education)
Work Location: Bangalore
Shifts: Flexible to work in 24/7 shift
Experience : 0 to 2 years of experience.