Eligibility Criteria:
Amazon is seeking dedicated,
hardworking, analytical candidates with a proven track record of performance
and results-oriented thinking, to join the Amazon Web Services (AWS) Simple
Email Service Investigation team. Candidates will be responsible for a wide
range of duties related to the investigation and elimination of online risk.
All candidates will be analytical and capable of succeeding in a fast-paced
team environment.
The Risk Investigator position
relies on excellent judgment to plan and accomplish goals and will work under
very limited supervision of the Manager. Excellent individual problem-solving
and analytical skills are used to authenticate customers and complex
transactions.
The Risk Investigator will be
required to engage in frequent written and verbal communication. They may also
be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Willingness to work weekends and overtime during peak periods
Preferred qualifications:
AWS
Customer Service, within ADCI, provides global support to a wide range of
external customers as they build mission-critical applications on top of AWS
services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers
understand what Cloud Computing is all about, and whether it can be useful for
their business needs. This team also helps with account and billing related
inquiries, and interface with Amazon teams focusing on AWS to provide the
perspective of the Voice of the Customer.
As
an AWS Customer Support Associate, within ADCI, you'll help field customer
e-mail and phone contacts, interface with AWS Developer Support Reps, and
represent ADCI as you interact directly with our developer community to resolve
support issues. You will work with exceptionally driven, customer-obsessed
customer service associates and leadership. You will act as a Cloud Computing
evangelist in the leading edge of this growing industry.
In
addition, your responsibilities will include, but will not be limited to, the
following:
Basic Qualification:
Preferred Qualification:
Work Location: Bangalore
Salary: A+
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Development Centre (India) Private limited (‘ADCI’),is looking for an experienced and qualified personnel to join its Customer Support team in India focusing on Amazon’s AWS – referred as AWS Support team.
As a member of the AWS Support team, employed with and working for ADCI, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications on AWS Cloud.
AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
As an AWS Customer Support Associate, within ADCI, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
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