Aptean
Aptean
Application Support Engineer
Eligibility:
  • BE/ B.Tech (CSE/ ISE/ IT/ ECE),BCA, MCA, B.Sc from 2016,2017, 2018 & 2019 batch with 60% and above in throughout academics.
  • Only Male candidates are preferred.
Job Description:
  • Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
  • Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
  • Good understanding of database as SQL (writing queries, running performance tools etc)
  • Excellent written and verbal communication
The primary duties for this position include but are not limited to:
  • Provide technical assistance to customers on Aptean products via phone, email and/or remote access.
  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in-house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using an Incident tracking system.
  • Ensure adequate telephone ACD queue coverage 
  • Communicate appropriately and provide regular updates to customer and management.
Desired Skills:
  • Achieve and maintain targeted KPA’s such as a number of cases closed or issues resolved, along with other established goals.
  • Along with the Technical Support Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication
  • An excellent customer service attitude and the ability to interact with customers in a professional manner are required. 
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills 
  • Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.
Technical Skills:
  • SQL Support, Troubleshooting, Debugging, Active Director
Job Location: Bangalore

Salary: 4.5 LPA - 6.5 LPA + Shift Allowances + Cab Facility + Free Dining Facility
Shift Timings: Night Shift

Interview Process:
Group Discussion
Written Test (Aptitude, SQL)
Face to face interview (Technical/ MGR/ HR)

Immediate joining.
Apply Now
About Us
Aptean
Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations. Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America. To learn more about working at Aptean, visit our careers site at https://www.themuse.com/profiles/aptean.

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