Aptean
Aptean
Associate Customer Success Analyst
Eligibility: 
  • BE/B.Tech/BCA/MCA (2018-2019, any Stream)

Job Requirements:
  • Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
  • Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
  • Good understanding of database as SQL (writing queries, running performance tools etc)
  • Excellent written and verbal communication

Requirements: 
  • SQL Support, Troubleshooting, Debugging, Active Directory

Experience: 0 to 6 months

The primary duties for this position include but are not limited to:

  • Technology Proficiency
  • Provide technical assistance to customers on Aptean products via phone, email and/or remote access.
  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
  • Ensure adequate telephone ACD queue coverage 
  • Communicate appropriately and provide regular updates to customer and management.

Teamwork
  • Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
  • Along with the Technical Support Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication
  • An excellent customer service attitude and the ability to interact with customers in a professional manner are required. 
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills 
  • Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.

Shift Timings: Night Shift

Salary: 5 Lakhs per Annum + 8% Bonus + Shift Allowance + Meal Allowance

Work Location: Bangalore
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About Us
Aptean

Who is Aptean?

In a world of generic enterprise software, Aptean provides hyper-niche software solutions that drive for greater results.

In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to support your needs and unique industry challenges with tailored solutions that drive operational efficiency, are expertly supported, and enable new, innovative ideas.

That’s why over 4,100+ highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.

Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America.

Disclaimer: This Content is provided by Aptean, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.