Issue Resolution Analyst
Eligibility Criteria: BA/BSc/BBA/B Com from 2020 and 2021 Batch
Position Summary:
- This role is primarily responsible for resolving and addressing inquiries related to the accuracy
- of remittance posting in a timely and accurate manner.
- This work includes researching the quality of posted insurance and patient remittance advice/explanation of benefits, and addressing both internal and external inquiries related to the quality of remittance processing for clients.
- This includes reviewing payments and/or denials posted to determine whether errors have occurred, researching and understanding payer and posting
- issues and identifying, documenting and communicating existing and potential problems and trends in the quality of remittance processing.
Duties and Responsibilities:
- Dedication to the corporate mission to become the most trusted and effective business service to health care providers in the world
- Commitment to athenahealth’s social mission to improve the quality of healthcare for all
- Commitment to athenahealth’s Corporate Compliance Code, including escalation of all compliance issues through the chain of command and to the company’s Compliance Officer and/or General Counsel Unconditional support of athenahealth’s cultural mission to be a community of teachers, learners and winners, including: Belief in the primacy of the group over the individual – that “super-performers” are those who most help the performance of those around them rather than those who produce the most themselves
- Creating a virtuous circle of learning and innovation through fostering his/her innate curiosity and desire to:
- 1) master his/her job,
- 2) innovate in his/her area of responsibility, whatever its scope and
- 3) teach other athenistas about what s/he has learned
- Demonstrate unconditional positive regard for the personal worth (distinct from a particular individual’s actions) of all other athenistas, and act accordingly
- Fueled by the passionate desire to make his/her role and athenahealth a terrific success, every athenahealth employee will do what it takes to get the job done, including sometimes working unpredictable, long hours to perform a diverse array of tasks
Skills Required:
- Ability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively
- Excellent communication skills (particularly listening and speaking) Maniacal attention to detail
- Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company
- Excellent analytical and problem solving skills
- Comfortable working in a professional, diverse corporate setting;
- Ability to maintain poise and a sense of humor in stressful situations
- Understanding of the process of medical billing and medical terminology, a plus
- Bachelor’s degree or equivalent preferred
Interview Rounds:
Round 1 – Online assessment (by Freshersworld)
Round 2 & 3 – Face to Face interview at athenahealth’s Chennai office.
Salary Offered: INR 4.26 LPA
Job Location :Chennai
About Us
Athena Healthcare Systems
athenahealth is innovating healthcare – one connection at a time. We partner with hospitals and medical organizations across the country to help them optimize financial performance and deliver high-quality care. We offer medical record, revenue cycle, patient engagement, and care coordination services. Our expert teams build modern technology on an open, connected ecosystem, yielding data-driven insights that make a difference for our customers and their patients. For more information, please visit www.athenahealth.com.
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