Technical Support Associate
Eligibility :
- Any Graduate from 2020 and 2021 batch with an aggregate of 60% and above throughout in academics.
Job Description :
- The primary role of a Desktop Engineer is to answer customer requests for assistance by email, chat or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
Job Requirement:
- Active Directory - Good / Moderate knowledge on Active Directory on User/Computer management
- Experience in managing Office365 products like Outlook, Excel, Word etc.
- Good Knowledge on Network concepts and Web Application including LAN, WAN protocols, OSI Model.
- Troubleshooting windows issues and good knowledge on operating systems
- Exposure to ServiceNow ticketing tool or any other relevant ticketing tool used in the service industry (BMC Remedy / IT Service desk)
- Managing Incidents end to end as per ITIL operations management
- Call handling (International), Excellent verbal and written communications.
Desired Skills:
- Excellent verbal and communication skills
- Responsible, able to manage time effectively and work efficiently, both with and without direct supervision
- Provides direct technical assistance in triaging the incident related to web applications, Network, and servers
- SOPs documentation and creating and updating the knowledge base
- Responds to customer inquiries on emails, escalating on timely manner
- Act as single point of contact for incident management
- Ready to work in rotational shifts including evening, night, and weekend shifts
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Job Location: Bangalore
Salary offered: INR 3LPA +Shift Allowance
Note:
- Immediate Joiners are preferred.
- Candidates will have a bond of 3 years.
- Virtual Interview.
About Us
Attra
Attra is CMM Level 5 multinational IT solutions and services delivery firm with its focus on banking, finance and payments industry. Attra provides a broad range of IT services which include Consultancy, Application Management, Independent Testing, Portfolio Migration, Production Support, System transformation, Integration, Automation services and Business Intelligence.
Attra's team of over 2400 professionals brings in unique expertise - A combination of state-of-art technology and high domain knowledge.
Attra's team of over 2400 professionals brings in unique expertise - A combination of state-of-art technology and high domain knowledge.
Disclaimer: This Content is provided by Attra, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.