Technical Support Engineer
Designation: Technical Support Engineer
Eligibility Criteria:
- BSc, BCA and BE/BTech candidates with 1-4 years of experience in technical support – voice support
- Excellent English speaking and written skills
- Flexible with shifts
Job Role:
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members
Essential Requirements:
- World-class customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
- Experience with job-associated with hardware and/or software troubleshooting
- CompTIA A+/ MCSA or similar certifications
Desirable Requirements:
- Extensive knowledge on hardware and basic networking
- Advanced software knowledge of operating system, MS Office and other applications
Job Location: Bangalore
Salary offered: Best in Industry
Hiring process: Virtual Interview
About Us
Dell Technologies
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company ismade up of more than 150,000 people, located in over 180 locations around the world. We’re proud tobe a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have theopportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonusprograms, flexible work arrangements, a variety of career development opportunities, employeeresource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the futurewith multi-cloud, AI and machine learning through the most innovative technology and services Internal Use - Confidentialportfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan tomake the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providingemployees with a work environment free of discrimination and harassment. All employment decisionsat Dell are based on business needs, job requirements and individual qualifications, without regard torace, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical,mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital,civil union or domestic partnership status, past or present military service, family medical history orgenetic information, family or parental status, or any other status protected by the laws or regulations inthe locations where we operate. Dell will not tolerate discrimination or harassment based on any ofthese characteristics. Dell encourages applicants of all ages. Read the full Equal EmploymentOpportunity Policy here.
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