DellEMC
DellEMC
Analyst - Enterprise Tech Services
Eligibility : BE/BTech (CS/IT/IS/ECE) from 2018 batch with 60% and above in academics.

Job Location : Bangalore

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for an Analyst, Enterprise Tech Services to join our remote technical assistance team in Bangalore

Summary : 
Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, Customer Engineers, remote maintenance calls, Chat and Web Support Calls. Accepts escalations requests from other technical team members as the subject matter expert. Uses knowledge gained from prior job related experience to independently determine service level severity and assess when and how to escalate to other resources within the organization.

Principal Duties :   
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments
  • As appropriate, determines which tool(s) to use to resolve issues including running tests
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
  • Maintains a 'closed-loop' communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
  • Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution
  • Participate in eService content creation (self-service) such as Chat, and Support forums
  • Validates technical information and issues early warning and disseminates information as needed
  • As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required

Technical Skills :
  • Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
  • Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
  • Basic technical knowledge on operating systems, storage, Backup, networking and database concept.
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to work in a high-pressure environment.
  • Self-confidence – Ability to express opinions and influence effectively.
  • Professional demeanor – punctuality, professional attire.
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required

Interview Process : Group Discussion, Technical & Communication Test, Interviews


Apply Now
About Us
DellEMC
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

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